1. Introduction

• Overview: Precision FemCare, LLC (“we,” “our,” or “us”) is committed to safeguarding the privacy of our patients and visitors to PrecisionFemCare.com (“the website”). This Privacy Policy explains how we collect, use, share, and protect your personal information, including any health-related data, in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
• Scope: This policy applies to information collected through the website, patient portals, telemedicine platforms, and any offline interactions, such as in-clinic consultations. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

• Personal Information:
  • Information You Provide: When you interact with PrecisionFemCare.com, such as scheduling appointments, filling out forms, or engaging in telehealth services, we collect personally identifiable information (PII). This may include:
    • Full name
    • Contact details (phone number, email address, mailing address)
    • Medical history and current health conditions
    • Insurance information
    • Payment details for billing purposes
  • Sensitive Health Information: We may collect sensitive health information, such as lab results, treatment details, prescriptions, and other health-related data necessary to provide care.
• Automatically Collected Information:
  • When you visit our website, we automatically collect technical information about your device, including:
    • IP address
    • Browser type and version
    • Operating system
    • Usage data, such as time spent on pages, interaction with website features, and referral sources.

3. How We Use Your Information

• For Healthcare Services: We use your personal information primarily to provide medical care, manage patient records, and coordinate healthcare services. For example:
  • Your medical history helps us tailor treatments specific to your needs.
  • Your contact information is used to send appointment reminders and follow-up communications.
• For Communication: We may use your information to communicate with you about your care, provide updates about our services, or respond to your inquiries. This includes both healthcare-related and administrative communications.
• For Payment and Billing: Your financial and insurance information is used to process claims and payments for the services provided. We may share necessary data with third-party billing processors or insurance providers.
• For Improving Services: We use analytical data (collected through cookies and usage tracking) to improve the website’s functionality, understand user behavior, and enhance our services. This data is generally anonymized and aggregated.

4. HIPAA Notice of Privacy Practices

• Protected Health Information (PHI):
  • As a healthcare provider, Precision FemCare, LLC adheres to the strict standards of HIPAA, which governs how we collect, use, and protect your PHI. This includes any information that can identify you and relates to your medical condition, the healthcare services you receive, or payment for healthcare.
• Your Rights Under HIPAA:
  • Access and Copies: You have the right to request copies of your medical records, either in paper or electronic format.
  • Amendments: If you believe your health information is incorrect or incomplete, you can request amendments.
  • Restrictions: You may request limitations on how we use and share your PHI. While we will consider your request, we are not obligated to comply if it affects your care.
  • Confidential Communications: You can ask us to contact you in a specific way, such as sending mail to an alternate address or contacting you via a different phone number.
  • Filing Complaints: You have the right to file a complaint if you believe your rights under HIPAA have been violated. Complaints can be filed with our office or directly with the U.S. Department of Health and Human Services (HHS).
• Permitted Uses and Disclosures of PHI:
  • Treatment: We may share your PHI with other healthcare providers involved in your care.
  • Payment: We use your PHI to bill and receive payment for services from your health plan.
  • Healthcare Operations: We may use PHI to improve the quality of care, conduct training programs, and for other internal operations.
• Authorization: Any use or disclosure of your PHI outside these permitted purposes will require your explicit written authorization, which you may revoke at any time.

5. How We Protect Your Information

• Security Measures: Precision FemCare, LLC uses a combination of physical, technical, and administrative safeguards to protect your personal information and PHI. These include:
  • Encryption: All data transmitted through our website and patient portal is encrypted using industry-standard SSL (Secure Sockets Layer) protocols.
  • Secure Servers: Your data is stored on secure servers protected by firewalls and access controls.
  • Access Control: Only authorized personnel with a legitimate business need have access to your sensitive data.
• Third-Party Service Providers: We may work with third-party vendors to assist in delivering our services (e.g., payment processors, IT support). These vendors are required to maintain the confidentiality and security of your data.
• Data Retention: We retain your personal and health information as long as necessary to fulfill our legal and operational obligations, including medical record retention laws.

6. Sharing Your Information

• With Healthcare Providers: Your PHI may be shared with other physicians, specialists, labs, or healthcare providers involved in your care to ensure seamless treatment.
• With Third-Party Partners: Information may be shared with third-party partners to assist with operations, such as billing, IT services, or marketing (if you have consented to receive marketing communications).
• For Legal Purposes: We may be required to share your information to comply with legal obligations, such as court orders, subpoenas, or regulatory investigations.

7. Cookies and Tracking Technologies

• Use of Cookies: Our website uses cookies and similar tracking technologies to personalize your experience and gather analytical data. Cookies may collect non-personal information about your interactions with the site, such as which pages you visited and how long you stayed.
• Types of Cookies:
  • Necessary Cookies: Essential for the functioning of the website (e.g., maintaining session security).
  • Analytics Cookies: Used to collect anonymous data on site usage and performance.
• Managing Cookies: You can manage or disable cookies through your browser settings. Disabling certain cookies may affect your user experience.

8. Your Data Rights

• Access and Correction: You have the right to request access to your personal or health information and to request corrections if necessary. You may also request electronic copies of your records.
• Request to Delete: You may request that we delete your personal information where legally permissible. Certain medical records may need to be retained for regulatory reasons.
• Data Portability: Upon request, we can transfer your health information to another healthcare provider or entity in a secure format.
• Opt-Out: If you no longer wish to receive non-essential communications from us, you may opt out by following the instructions provided in those communications.

9. Children’s Privacy

• We do not knowingly collect information from individuals under the age of 18 without parental consent. If we discover that a child has provided us with personal information, we will take steps to delete such information.

10. Data Breach Notification

• Notification Process: In the event of a data breach involving your personal information or PHI, we will notify you promptly, in compliance with HIPAA’s Breach Notification Rule. Notifications will include details about the breach, the data affected, and steps you can take to protect yourself.

11. Third-Party Links

• Our website may contain links to third-party sites that are not governed by this policy. Please review the privacy policies of those sites before sharing any personal information.

12. Changes to the Privacy Policy

• Policy Updates: We may update this policy as needed to comply with changes in regulations or improve our services. You will be notified of significant updates via email or through a notice on our website.

13. Contact Information for Privacy Inquiries

• If you have any questions or concerns about this Privacy Policy, your data, or HIPAA compliance, please contact us:
  • Email: [email protected]
  • Phone: 281-569-4289
  • Mailing Address: Precision FemCare, LLC
    5373 West A St.
    Suite #204
    Houston, TX 77056